Shipping

General Shipping Terms for Online Orders

All orders are shipped from our warehouse in North Vancouver, Canada.

Canada

  • Free shipping on orders over $150 CAD (except to remote areas*).
  • $16 FLAT RATE shipping for orders under $150 or as quoted by Canada Post.
  • Shipping time is 1-9 business days depending on distance and location.

United States

  • Free tracked shipping on orders over $75 USD (6-12 business days).
  • $8 USD Flat rate USPS shipping for orders under $75.
  • Quoted rates for other delivery standards.

    Europe

    • Free tracked shipping on orders over $250 USD.
    • Quoted rates for orders below $250 USD.

    International

    • Quoted rates from our carriers.
    • For international shipments to countries
    We are not responsible for lost, held, or damaged packages. All customs and duties are the responsibility of the customer.

      Wholesale accounts have different shipping terms, please refer to your Wholesale Terms & Conditions for guidelines.

      Processing times

      • Within 24 hours of receiving order on regular business days (Monday - Friday).
      • It can take our shipping carrier 1-2 days to receive your shipment and provide tracking updates.
      • Shipping times quoted in checkout is not a guaranteed delivery standard. FedEx, USPS, Canada Post have all removed their deliveryguarantees due to the current Covid situation and as such, we can't guarantee the delivery time of your parcel. In general, shipping times have been normal and on-time.

      2022-2023 Statutory Holidays

      The office will be closed during statutory holidays in Canada (which can be different from holidays in United States.

      2022

      Holiday

      Date

      New Year's Day

      Saturday, January 1

      Family Day

      Monday, February 21

      Good Friday

      Friday, April 15

      Victoria Day

      Monday, May 23

      Canada Day

      Friday, July 1

      B.C. Day

      Monday, August 1

      Labour Day

      Monday, September 5

      Thanksgiving Day

      Monday, October 10

      Remembrance Day

      Friday, November 11

      Christmas Day

      Sunday, December 25

      2023

      Holiday

      Date

      New Year's Day

      Sunday, January 1

      Family Day

      Monday, February 20

      Good Friday

      Friday, April 7

      Victoria Day

      Monday, May 22

      Canada Day

      Saturday, July 1

      B.C. Day

      Monday, August 7

      Labour Day

      Monday, September 4

      Thanksgiving Day

      Monday, October 9

      Remembrance Day

      Saturday, November 11

      Christmas Day

      Monday, December 25

      *Most remote locations are locations that Canada Post refers to as "Air Stage Locations" - locations where mail must be airlifted more than 6 months of the year. See here for a full list of postal codes not eligible for free shipping. Shipments to these locations qualify for additional shipping charges. Customers will always be contacted before charges are applied.