Shipping
General Shipping Terms for Online Orders
All orders are shipped from our warehouse in North Vancouver, BC, Canada. Find a Canadian retailer here.
United States
- Free Shipping on Orders Over $40 USD (USPS Tracked Packet Est. 6-12 business days).
- $5 USD Flat Rate for Orders under $40 (USPS Tracked Packet Est. 6-12 business days).
- Quoted rates for other delivery standards.
Canada
- Free Shipping on Orders Over $80 CAD (before taxes and after all discounts, Est 1-9 Business Days).
- $10 Flat Rate Shipping on Orders Under $80 CAD (before taxes and after all discounts, Est 1-9 Business Days).
- Quoted rates for other delivery standards.
- Exceptions apply to remote areas*.
Australia
- AUS $10 flat rate on orders of any amount International Shipping (Tracked Packet Est. 8-14 Business Days).
- Quoted rates for other delivery standards.
International Shipping Flat Rate Fees
USD $10.00 Flat Rate (International Tracked Packet)
- Australia
- Austria
- Belgium
- Finland
- France
- Germany
- Hungary
- Iceland
- Ireland
- Italy
- Luxembourg
- Malta
- Netherlands
- New Zealand
- Singapore
- South Korea
- Switzerland
- Taiwan
- United Kingdom
USD $25.00 Flat Rate
- Andorra
- Croatia
- Estonia
- India
- Israel
- Latvia
- Lebanon
- Lithuania
- United Arab Emirates
Rest of world: USD $50.00 Flat Rate
We are not responsible for lost, held, or damaged packages. All import customs duties and taxes are the responsibility of the customer.
We are not able to ship to Denmark, Japan, Norway, Portugal, Spain, and Sweden at this time.
Wholesale accounts have different shipping terms, please refer to your Wholesale Terms & Conditions for guidelines.
Processing times
- Within 24 hours of receiving order on regular business days (Monday - Friday).
- It can take our shipping carrier 1-2 days to receive your shipment and provide tracking updates.
- Shipping times quoted in checkout is not a guaranteed delivery standard. FedEx, USPS, Canada Post have removed their delivery guarantees. We cannot guarantee the delivery time of your parcel. In general, shipping times have been normal and on-time.
2024 Statutory Holidays
The office will be closed during statutory holidays in Canada (which can be different from holidays in the United States).
2024
Holiday |
Date |
New Year's Day |
Sunday, January 1 |
Family Day |
Monday, February 20 |
Good Friday |
Friday, April 7 |
Victoria Day |
Monday, May 22 |
Canada Day |
Monday, July 1 |
B.C. Day |
Monday, August 5 |
Labour Day |
Monday, September 2 |
CANADA Thanksgiving Day |
Monday, October 14 |
Remembrance Day |
Monday, November 11 |
Christmas Day |
Wednesday, December 25 |
Boxing Day |
Thursday, December 26 |
*Most remote locations are locations that Canada Post refers to as "Air Stage Locations" - locations where mail must be airlifted more than 6 months of the year. See here for a full list of postal codes not eligible for free shipping. Shipments to these locations qualify for additional shipping charges. Customers will always be contacted before charges are applied.