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Frequently Asked Questions
General FAQs
We are based in North Vancouver, British Columbia, Canada.
VISA, MasterCard, American Express, Apple Pay, and PayPal.
No. You can check out as a guest but please note you will not be able to check your order's status online. We will send you an email
notification when we receive your order and when we ship your order.
See details here:
Yes, we ship to the US and internationally.
You must be the age of maturity as defined by the state in which you reside. If you are not an adult, please ask a parent or guardian to order the product for you.
There are no taxes charged on orders to the US and international addresses with the exception of Canada. Some international countries may be subject to import fees.
You will receive an order confirmation email from us. Please check your junk or spam folder if you do not receive one soon after placing your order.
You will be charged at the time you place your order.
You can check the status of your order or review past orders
by logging into your Jackson's Naturals account. Click to login here. Please note, you will not be able to view the status of your order or see past orders if you check out as a guest.
If you would like to cancel your order and you have NOT received a shipping notification, please email us with your order number and reason for canceling. If your order has already been shipped, it is not possible to cancel your order. Click here for our Returns policy.